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Hi,
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Discover how your support agents can create an amazing support experience on every communication channel – be it chat, email, social, website, mobile app, etc.
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Omnichannel Dashboard for Ticket Management:
Queries from different sources captured on one dashboard and auto-converted into tickets. Cloud telephony is imperative in a helpdesk system and the ticketing tool is enabled with single sign-on with the cloud telephony partner of your choice. Every ticket created is mapped to a customer and every conversation that you have with them is mapped to the ticket.
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Reporting Engine for Agent Productivity:
The mark of a good customer service center is informed managers. With a reporting engine that generates detailed FCR reports (first-call-resolution), Ticket conversion Reports, and more; agent productivity improves with continued use of the Service CRM software.
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On-field Service CRM
Your service agents may be busy on-field, but its crucial that they are able to act on every customer request. Increase your agents’ productivity on-field and improve the response time with omnichannel support.
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Help your Service Agents with a Knowledge Base:
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Empower your agents to respond readily with help of Faq's , Articles, interactive flow charts uploaded in a centralised knowledge repository.
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Your business deserves the best customer service
Find out how well this solution works for your business
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